Order Management Manager

Nanoscience Instruments specializes in the sale and servicing of advanced scientific instrumentation utilized by universities, research institutions, startups, government agencies, and military laboratories. Our diverse portfolio includes electron microscopes, scanning probe microscopes, optical microscopes, and material analysis systems. We foster an informal, yet professional environment supported by a team with strong engineering and scientific backgrounds.

The operations department at Nanoscience Instruments plays a critical role in coordinating the movement of highly specialized scientific instruments and components between our European manufacturing partners, our logistics depot in Arizona, our support office in Virginia, and laboratories across North America.

This role sits at the center of a dynamic international supply chain that supports cutting‑edge research and industry. As Order Management Manager, you will oversee the systems and processes that ensure our instruments move efficiently from factory to laboratory while maintaining the precision, care, and reliability required for advanced scientific equipment.

You will work closely with a diverse group of colleagues across the company—including scientists who sell and support the instruments, engineers who install and service them, and operations teams who ensure everything runs smoothly behind the scenes. At the same time, you will interact with customers using these instruments in a wide range of applications such as academic research, nanomaterial manufacturing, forensics, failure analysis, and industrial quality control.

Because our instruments are sophisticated and often custom‑configured, logistics at Nanoscience is far from routine. Each shipment requires coordination across suppliers, service teams, customs, and customers to ensure equipment arrives safely, on time, and ready for installation.

The Order Management Manager is responsible for managing and optimizing daily logistics, warehouse, and shipping operations to ensure safe, compliant, and on‑time delivery of products. This role provides direct people leadership, oversees international and domestic logistics activities, and serves as the primary subject matter expert for operational execution, import/export compliance, and continuous improvement initiatives. This role is accountable for team performance, service provider execution, operational metrics, and adherence to company policies, trade regulations, and service level agreements.

Full Time

In‑person

• Lead and manage day‑to‑day Operations and Logistics activities to meet or exceed departmental objectives.
• Directly supervise and develop a team of 2 – 5 Operations employees, including coaching, performance management, and training.
• Set priorities, assign work, and ensure accountability for execution and results.
• Partner with HR and senior leadership on hiring, onboarding, performance reviews, corrective action, and employee development.
• Serve as the primary escalation point for operational issues requiring management‑level decision making.
• Act as the “go‑to” subject matter expert (SME) for Logistics and operational processes.

• Own domestic and international shipping and receiving operations, including import/export formalities and Incoterms execution.
• Ensure compliance with trade regulations, customs requirements, and internal logistics policies.
• Coordinate with approved Logistics Service Providers (LSPs) for warehousing, transportation, and customs brokerage.
• Monitor Logistics center activities to ensure accurate booking, loading, shipping, and delivery performance.
• Actively track shipments, manage deviations, and implement preventive or corrective actions as required.
• Provide proactive communication and system updates (email, phone, Salesforce) to internal stakeholders regarding shipment status or changes.
• Support Order Management and other internal teams with Logistics guidance and execution options.
• Collaborate directly with NSI’s international suppliers, predominantly in Europe, to…