Supervisor Workers Comp Claims - PNW

CopperPoint has an exciting opportunity for a fully remote Supervisor Workers Comp Claims. In this role, you will lead a dynamic team of workers’ compensation professionals, driving strong performance, high‑quality claims management, and a culture of accountability and service excellence. You’ll oversee adjusters at multiple levels along with administrative staff, while collaborating with a regional team in the Pacific Northwest to deliver consistent, customer‑focused results.

• Ensures high level claims handling to comply with all regulatory guidelines, timeliness and results.
• Regularly communicates throughout the department and ensures alignment of goals and quality assurance, mission, key initiatives and performance.
• Hires, develops, coaches and retains staff with the knowledge, skills and abilities to ensure optimal performance and results.
• Provides leadership and career development to all staff levels to support organization succession planning.
• Partners with other claim leaders to ensure equitable workload support and balance.
• Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
• Responsible for quality of work performed by the team including accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
• Conducts and/or evaluates Quality Assurance Reviews – provides kudos and coaching as needed based on results.
• Ensures compliance with best practices, performance standards, policies and procedures focusing on customer needs and expectations.
• Investigates, analyzes and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
• Formal project manager or committee member on projects representing the division as needed for organizational or divisional projects.

• BS/BA college degree preferred in business administration, finance or marketing.
• 8+ years of Workers Compensation claims adjusting experience with increasing responsibility and prior supervisory experience.
• 3+ years claims leadership experience with a proven track record for success and making an impact.
• Must have in‑depth knowledge of Alaska workers’ compensation laws and regulations; expertise with Idaho claims, USL&H & WARP claims is preferred. Experience in Alaska is a must and willingness to learn Idaho jurisdiction and obtain licensure if necessary.
• Knowledge of Department of Insurance (DOI), NCCI, State rules and regulations. Analyze, interpret and apply laws, rules and regulations pertaining to workers’ compensation.
• Research, analyze and make sound recommendations relating to claims support.
• Analyze complex administrative problems, evaluate alternatives and make creative recommendations.
• Represent the team and division effectively in meetings, including making presentations.
• Previous successful work experience in providing leadership to and development of professional employees.
• Ability to manage organizational change and influence others to accept new ideas or innovative approaches; lead in a team‑based organization.
• Ability to interact collaboratively and work effectively with a multi‑functional team and throughout the organization; foster an environment of shared responsibility and accountability.
• Prior successful customer service orientation; effective problem‑solving skills to anticipate customer needs and seek ways of providing satisfactory solutions.

• Models self‑leadership that encourages open, honest dialogue and leverages diverse strengths of self and others.
• Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders.
• Creates and manages synergistic relationships to achieve shared business objectives.
• Attracts and leverages top talent to create an innovative, high‑performance environment.
• Analyzes complex business problems and assesses decision impacts to determine appropriate solutions.
• Identifies and embraces opportunities to deliver competitive products and customer service.
• Exec…