Spa Manager Spa

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Spa Manager needed for a very busy, high-volume store. Responsible for all aspects of spa operations, including sales, memberships, customer service and employee management. This position requires a high-energy, results-driven person able to handle high-stress situations and adapt schedule accordingly. He/she must be able to manage multiple competing priorities, such as hiring, training, scheduling, meeting sales goals, coaching staff, and maintaining high levels of customer service while continuously improving and enhancing spa operations and increasing sales and profit margins.

The spa manager will be the liaison between all employees and the spa owners.

• Perform and oversee front-desk duties; lead by example; know all aspects of front desk operations so you can train people and hold them accountable for doing great work.
• Ensure a positive culture and good employee morale.
• Ensure the delivery of professional, 5-star customer service and continuously exceed customer expectations.
• Ensure friendly, knowledgeable and professional experiences with all staff members.
• Hire, train, and retain qualified and dedicated staff members.
• Follow existing policies and protocols while creating new systems and generating ideas about how to improve sales and operations.
• Completely understand all aspects of Hand & Stone business operations and ensure compliance with all Hand & Stone corporate policies.
• Oversee and manage the daily operations of a busy spa.
• Handle administrative tasks including but not limited to scheduling, inventory, ordering, supply management, tracking and monitoring various metrics, etc.
• Deliver excellent customer service and ensure employees are doing the same.
• Ensure high levels of customer service and satisfaction; monitor and report client feedback satisfaction levels.
• Handle and resolve customer and employee complaints.
• Implement and monitor workplace safety, security, and loss prevention plans.
• Ensure all areas of the spa are clean, tidy, well-maintained, and safe at all times.
• Ensure spa has all necessary permits and licenses and that they are up to date.
• Create, implement, evaluate and improve business systems and processes to ensure spa is functioning as effectively and efficiently as possible.
• Conduct weekly meetings with owners and spa leads to discuss business objectives, goals, and pertinent issues.

• Demonstrate superior sales skills and techniques; assist, train, and mentor spa associates in closing membership and gift card sales.
• Helps facilitate marketing strategies to build the Hand and Stone brand and increase year over year sales.
• Develop strategies to improve the prospect count and optimize profitability for the spa using different technologies and systems such as, but not limited to, Facebook, Demand Force, , and Nextiva recordings.
• Develop innovative and creative strategies for improving sales and creating a competitive, yet cohesive sales teams using tools, systems, and incentives such as
  • Monthly and quarterly contests
  • Leader boards
  • Motivational meetings and huddles

• Create and adjust weekly schedules to meet demand for services; ensure proper staffing levels.
• Ensure employee files are complete, accurate, and well-organized.
• Post job openings and conduct interviews.
• Hire, orient, and train new employees in accordance with Hand & Stone operating policies and procedures.
• Train associates on important topics such as, but not limited to:
  • Code of Ethics
  • Membership sales
  • Gift Card sales
  • Zenoti
  • Customer Service
  • Therapy protocols
  • Services provided
  • Retail offerings
• Compliance/Regulatory Responsibilities
• Track and ensure therapists have up-to-date licensure and professional liability insurance.
• Evaluate staff and ensure ongoing growth and development plans customized to the needs of each staff member.
• Complete 30 ,90 and semi-annual performance evaluations for each employee, provide regular performance feedback, and adjust pay/pay tiers accordingly.
• Ensure effective, ongoing…