Director - Underwriting, Personal Lines

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a remote role. The ideal candidate will have:
Demonstrated personal lines underwriting leadership experience, with a strong understanding of underwriting operations, risk selection, portfolio management, agency relationships, and profit-driven decision making. Proven ability to translate strategy into execution, leading teams through organizational change while driving accountability, engagement, and measurable business results. Strong people leadership experience, including coaching leaders, building high-performing teams, developing talent, and fostering a culture of continuous improvement.

Experience building and maintaining strategic relationships with agents, sales partners, and cross-functional stakeholders, with a customer-focused approach to influencing outcomes and enhancing the agent experience. Demonstrated success leading large initiatives, modernization efforts, organizational design changes, or process improvements, coupled with an entrepreneurial mindset and the ability to identify opportunities, solve complex business challenges, and drive innovation. Preferred:
Experience in agency, carrier, broker, or client-facing insurance environments, with the ability to influence partners, navigate complex relationships, and serve as a trusted underwriting consultant. Experience leading teams through transformation, change management, or underwriting modernization initiatives. #LI-JR1

Success on our team requires a blend of customer service skill and analytical prowess. Each account we work on is interesting and challenging. Satisfaction comes from finding solutions that provide the best coverage and give our partner agents a way to differentiate themselves from the competition. If you are adaptable, responsive, love customers and really want to make a difference, we want to hear from you!

As the Director, we'll count on you to drives profitable underwriting results through leadership, development and engagement for an assigned PL underwriting unit. You'll direct resources to deliver quality, timely underwriting decisions in support of the business, producers and members. You'll be key to proactively identify issues, ideas and make recommendations to profitably grow the business. You will also be responsible for planning, budgeting and reporting.

• Establishes research objectives and practice standards for the department.
• Ensures that methodologies and outcomes meet business and strategic objectives.
• Identifies research projects and may lead large research initiatives.
• Leads identification of organizational needs that require analysis and directs department in completion.
• Sets expectations and standards of practice for analysis of underwriting rules and other processes.
• Ensures compliance to legal requirements and ensures alignment with organizational, business and strategic objectives.
• Determines priorities and ensures adherence to workflow standards for the unit.
• Monitors and manages performance measurements to ensure effectiveness of the department's service delivery process.
• Effectively aligns organizational structure to drive business needs.
• Responsible for directing the management of multi-line underwriting teams in support of personal lines products.
• Directs the alignment of underwriting execution based on underwriting strategy, objectives and goals.
• Provides recommendations to leadership regarding underwriting strategy and opportunity.
• Measures and manages underwriting effectiveness and overall quality assessment.
• Responsible for PL Underwriting decisions related to the agencies portfolio.
• Translates strategic plans into…