Senior Case Management Lead, Patient Support Programs
Listed on 2026-09-30
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Management
Healthcare Management, Change Management
Novartis is seeking a Director of Case Management to lead the Patient Support Center program operations and supervise Case Manager Supervisors. You will serve as the SME for the Case Manager role, monitor the team’s activity, SLAs, KPIs, productivity and quality, and ensure compliance with Novartis policies.
You will collaborate across PSC Leaders, Training, Legal and other partners to optimize the patient journey, drive process improvements, and maintain strong cross-functional partnerships
This position is for the Senior Case Management Lead, Patient Support Programs role at Novartis.
Learn more about the Senior Case Management Lead, Patient Support Programs role in the description above.
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