Sr. UX Researcher at Caterpillar, Inc. Peoria, AZ

Overview

Sr. UX Researcher position at Caterpillar, Inc., based in Peoria, AZ. Oversee end‑to‑end UX research, collaborate cross‑functionally to shape strategy and product design for global audiences.

• Partner with design, product, and marketing teams to understand business needs and design appropriate research studies.
• Design and conduct a variety of user research methods (surveys, in‑depth interviews, field studies, focus groups, concept/prototype testing).
• Collaborate with designers, product managers, and engineers to translate insights into actionable recommendations.
• Work with other researchers and data analytics to create coordinated research strategies that triangulate data from multiple sources.
• Deliver research findings with strong recommendations.
• Collect and analyze user behavior from server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys to understand how users experience online searches.
• Prioritize research opportunities in a fast‑paced, rapidly changing environment.
• Identify and prioritize research questions based on analysis of existing product designs, business needs, project goals, and risks.
• Communicate results and opportunities in clear, concise, compelling ways to all management levels.
• Drive impact measured by changes to product and service design and development roadmap.

• Bachelor’s degree in Market Research, Anthropology, Psychology, Sociology, Cognitive Science, Information Science, or related field, or equivalent practical experience.
• Relevant work experience integrating user research into product and service designs.
• Strong portfolio demonstrating past work, deliverables, and ability to extract actionable insights from qualitative data.

• Balanced understanding of strategy, research, and interaction.
• Thrives in a fast‑paced, collaborative, cross‑functional environment.
• Experience conducting customer research in an applied setting.
• Strong command of quantitative, behavioral analysis and statistics.
• Experience with standard market research tools.
• Strong in both physical and digital customer research.
• Excellent knowledge of statistics and experimental design principles.
• Excellent interpersonal, communication, and collaboration skills.
• Strong presentation skills; ability to tell stories across all levels.
• Familiarity with quantitative methods.
• Adaptability to change direction based on team and stakeholder consensus.

Summary Pay Range: $ – $.

• Medical, dental, and vision benefits
• Paid time off plan (vacation, holidays, volunteer)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition reimbursement

Caterpillar is an Equal Opportunity Employer, including veterans and individuals with disabilities. Qualified applicants of any age are encouraged to apply.