Store Manager, Retail & Store Manager

Overview

Store Manager in a large-format retail environment overseeing operational, financial, and team functions. Responsible for driving business performance by developing high-performing teams, executing operational excellence, and delivering an exceptional experience for Team Members and customers.

• Lead all aspects of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans supporting long-term growth.
• Drive efficiency and performance through coaching, training, and development; encourage continuous improvement and internal career growth.
• Ensure a clean, safe, and well-presented store environment through planning, delegation, and follow-up.
• Uphold operational excellence across merchandising, freight flow, inventory management, safety, and customer experience.
• Lead staffing to labor models, scheduling, and payroll to align with business needs and drive efficiency.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Leverage financial and operational metrics, including the store scorecard, to inform strategy and drive results (e.g., loyalty and credit performance).
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling company values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

• High school diploma or equivalent required;
  Bachelor’s Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Customer-focused mindset with a track record of delivering exceptional in-store experiences.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
• Proven ability to build and sustain a collaborative, engaging, and high-performing team culture.

• Ability to meet the physical demands of the role, including standing and walking for extended periods, with frequent bending, kneeling, and reaching.
• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.
• Ability to climb ladders and work at varying heights as needed.
• Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks, rolling carts, and baler.
• Ability to perform repetitive motions, including lifting, pushing, and pulling.
• Flexible availability, including nights, weekends, and holidays, based on business needs.