Shift supervisor, Retail

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management:
  Work effectively with store management and store crews; supervise the store’s crew by assigning, directing and following up of all activities; communicate information both to and from store management and crews.
• Customer Service:
  Assist customers with questions, problems and complaints; promote CVS customer service culture (greet, offer help, thank); handle all customer relations issues in accordance with company policy; promote a positive shopping experience for all CVS customers; maintain customer/patient confidentiality.
• Merchandise/Presentation:
  Price merchandise; stock shelves; execute displays, signs and inventory of weekly, promotional, and seasonal merchandise; execute the display and maintenance of off-shelf merchandise; reset departments following POGs.

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including early morning, overnight, weekend shifts, overtime as needed, and respond to urgent issues at the store when they arise.

• Experience as a retail supervisor.

High School Diploma or Equivalent Preferred but Not Required.

Anticipated Weekly

Hours:

40

Time Type:
Full Time

Pay Range: $17.15 – $26.15 per hour (the actual base salary offer will depend on experience, education, geography and other factors).

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. Additional details are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.