Automotive Service Advisor Weekends Off | Peoria

• Full-time
• Department:
  Arizona

Christian Brothers Automotive

• Paid Vacation & Paid Holidays
• Closed Every Weekend To Spend Time With Family & Friends
• Expected earnings between $90,000 to $120K Annually - are contingent upon achieving exceptional performance and the goals outlined each month.
• Free health care plan for you and 401(k) match of 100% up to 4%.
• Opportunity for growth to a leadership position and a path to ownership. Our Surprise and Peoria locations successfully delivered on promises and currently has 2 top performers on their journey to owning their own shops. Additionally 90% of the leadership teams has been grown from within
• Free appreciation lunch EVERY Friday.
• Employee Appreciation Events.
• Personal Time / Vacation - Up to 3 Weeks per year (uncommon in the industry)
• Be a part of one of the highest performing teams within the organization who is consistently in top 3 in the nation amongst 300+ locations nationwide.
• VIP Arizona Cardinals tickets with premium field box seats and valet parking.
• Industry leading training, goal driven and a rewarding visionary environment.
• Professional Facility with Dealer-Level Equipment.
• Full digital technology communication with customers / Digital Vehicle Inspection / Customer authorization and transparency.
• Locally Owned and Operated
• Employer-paid Financial Wellness Program and App, Smart Dollar & Every Dollar
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Title:

Location:

13930 N Reems Rd, Surprise, AZ 85379, USA

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Promptly greet every guestthat enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed
• Other duties as assigned

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
• 2 to 5 years experience in aftermarket auto repair, great communication skills, and the ability to understand sales while working as a team to deliver results.
• Proven track record in areas such as shop metrics and individual performance.
• Possess an alphapersonality with natural sales ability and a passion to serve.
• An exceptional attendance record and the ability to work remotely after hours and some weekends to assist guests in rare emergency situations.
• Willingness to learn new methods or processes and adapt to a fast paced environment.
• Attend all assigned training and complete them with the highest score.

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment