Part Time Bridal Sales

Glendale AZ, 7759 West Bell Rd., Peoria, Arizona, United States of America

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience with all customers. Stylists are responsible for delivering 5-Star Customer Service to all David’s Bridal customers, achieving sales goals, and productivity by expertly following the 5-Step Selling Process. They also perform duties related to the presentation and operations of the store, reporting to the Store Manager in partnership with the Sales Manager.

Bridal Stylists are brand ambassadors who demonstrate the values and critical success factors of the David’s Bridal brand.

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely, adapting style to suit customers.
• Use all systems to manage the customer flow and deliver a 5-star experience (Appointments/Customers/Point of Sale system). Utilize iPad tools to research and enthusiastically communicate information to the customer.
• Provide exceptional service to multiple customers simultaneously and contribute to the store’s achievement of 5-Star Customer Service. Proactively address customer concerns with confidence and know when to escalate and partner with leadership.
• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs.
• Strive to identify the perfect gown/dress in the customer’s first three try‑ons.
• Review the Timeline Calendar and set future appointments, aligning to customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations play an important role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist the store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store‑standards (clean, organized, promotional readiness) to support a flawless shopping experience. Report any broken or damaged equipment to store management.
• Maintain high dress code standards.
• Offer David’s Bridal loyalty & partners program to support and promote a one‑stop for all life events.

• Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Support all cash wrap behaviors and process transactions with accuracy, asking about the shopping experience, selling add‑ons and services, confirming contact information, reviewing receipt/policies, and scheduling all future appointments. Maintain knowledge of and follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add‑on goals: headpiece 75%, foundations 10%, and shoes 20%.
• Set come‑back appointments for the complete wedding party—including Bridesmaids, Mother‑of‑the‑Bride, and Flower‑Girl.
• Become the trusted advisor to customers by completing training on time and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.

• Execute new processes, behaviors, contests, and programs as assigned.
• Perform duties and tasks as assigned by store management, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.

• Actively support the store team to achieve sales, service, and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks and meals.
• Follow all loss prevention,…