Inside Sales Specialist

• Own a defined territory and set of accounts
• Conduct outbound telephone consultations with clients about credit benefits, strategies, rates, terms and conditions
• Develop and maintain external client relationships at store/station, market/jobber, regional and district levels
• Drive application and sales/station engagement performance for the assigned territory
• Implement strategies to increase engagement in underperforming territories and accounts
• Support sales and marketing campaigns
• Develop and deliver client reporting and analysis packages
• Conduct train-the-trainer sessions on the credit program, compliance requirements and campaigns
• Support Field Sales Managers with shared territories and post-visit follow-up calls
• Receive and manage inbound client calls regarding campaigns, training, program questions and concerns
• Assist with client escalation and resolution processes
• Deliver organizational Quality Assurance standards
• Capture all client interactions in Salesforce
• Perform other duties and special projects as assigned

• Minimum 1 year of telephone sales or field sales experience in the financial services industry, or 3 years of sales experience in an unrelated industry
• Ability to use various software programs
• High school diploma or equivalent required
• Must be 18 years or older
• Willingness to take a drug test, submit to a background investigation and submit fingerprints during onboarding
• Ability to satisfy Section 19 of the Federal Deposit Insurance Act requirements
• Legal authorization to work in the U.S. required
• Synchrony will not sponsor employment visas for this opening
• BA or BS degree desired
• Spanish/English fluency desired
• CRM experience, preferably Salesforce, desired
• Professional and consultative selling skills
• Ability to influence others to take action
• Ability to work in a team
• Analytical, presentation, organizational, communication and time-management skills
• Excellent written and verbal skills
• Excellent telephone etiquette
• Ability to manage multiple priorities
• Flexible schedule, including possible overtime and weekends
• Self-motivated
• Strong problem-solving skills

Demonstrates strong telephone sales and client relationship management skills within the financial services industry, with a focus on driving engagement and performance in assigned territories. Proficient in CRM tools like Salesforce and capable of delivering analytical reporting and training.

• Telephone Sales Experience
• Client Relationship Management
• Salesforce CRM Proficiency
• Analytical Skills
• Bilingual Spanish/English

• Sales Strategies
• Client Reporting
• Quality Assurance Standards
• Compliance Requirements
• Data Analysis

• Consultative Selling Skills
• Influencing Skills
• Team Collaboration
• Time Management
• Problem-Solving Skills

• Financial Services
• Credit Benefits
• Outbound Consultations
• Sales Engagement
• Field Sales

• Salesforce