Customer Service Representative

Location

Horizon Peoria, AZ - H130; 8746 W. Kelton Lane, Peoria, Arizona - 85382.

$18-$25/hour and up to $2,500 through our performance bonuses in the summer.

Mon/Fri. 06:30 AM - 03:00 PM.

The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Performs other duties as assigned.

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.
• Preferred:
  High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Horizon Distributors, Inc. / POOLCORP is a drug-free company.

Horizon Distributors, Inc. / POOLCORP is an Equal Opportunity Employer - By Choice.

The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people.

This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products - which employs over 6,000 team members in more than 445 sales centers worldwide.

Horizon operates 90 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors.

Looking for a career – not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning – locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and…