Asset Protection Specialist

2626 W Beryl Ave Phoenix Arizona, 85021, Starting Pay: $50,000.00 Annual

To increase the profitability of our retail efforts through successful administration of Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities Loss Prevention program.

Candidate must be willing to work evenings and weekends as needed.

• Protect company assets by successfully executing all external theft program elements including but not limited to deterrence and apprehensions.
• Accurately build and record all external theft cases using case management software.
• Proactively conduct external theft investigations utilizing exception-based reports, Team Member/customer tips, and (Closed-Circuit Television) CCTV review.
• Review all elements related to Asset Protection's case management records system for completion and accuracy.
• Conduct surveillance physically and by use of CCTV on all company property including but not limited to buildings, donations, merchandise, vehicles, etc.
• As needed, participate in the investigations and closing of internal cases.
• Work with Store Leadership, Asset Protection Leadership, Asset Protection Multi-District Representatives, Risk Department, various law enforcement and public safety agencies to minimize and eliminate loss due to theft, including loss resulting from paperwork and process errors.
• Interact with customers and criminals evaluating critical moments related to customer behavior and physical actions. Determine if they will make physical contact with a suspect to arrest or deter criminal activity, always evaluating the physical risk to themselves, Team Members, and customers.
• Each case is reviewed individually to determine if the suspect will be prosecuted or not.
• Continually identify and recommend improvements in processes.
• Enforce company policies to minimize and eliminate loss of company assets.
• For investigative purposes, be granted some access to confidential Human Resources and Finance department files. Treat confidential information with appropriate discretion and do not engage in unauthorized use of confidential information or abuse of access.
• Create, utilize, and act on reports related to incidents of theft, fraud, and quality analytics.
• Be responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.
• Utilize software and reporting tools to identify high-risk locations and prioritize services to those sites, traveling to those locations as needed.
• Assist in review of programs, policies, and procedures.
• Conduct Asset Protection and Risk audits, determining if training is required for a location or a specific person, and adjusting the training as appropriate.
• Review external cases, walk the site, and determine program adherence. Provide guidance to all Team Members at the store including Managers, if needed.
• Consult with GCNA legal department prior to and during all company-related legal proceedings such as, but not limited to, court appearances, subpoenas, etc.
• Utilize excellent verbal and written communications to facilitate prosecution and restitution proceedings.
• Display exceptional judgment during execution of company policies and programs in all situations.
• Successfully complete required Asset Protection training in the required time period.
• Maintain regular and consistent in-person attendance.
• Model Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties, as assigned.

• High School education or GED required.
• A minimum of 3 years' experience in retail security/loss prevention preferred.
• Must successfully pass GCNA position certification processes.
• Demonstrated knowledge of all aspects of Retail/Industrial Security Systems.
• Experience with digital camera equipment operation.
• Excellent written and oral communication skills, mathematical skills, interpersonal and problem-solving skills.
• Ability to speak and read English proficiently.
• Maintain confidentiality and integrity at all times.
• Must have a valid driver's license with a clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off;
  Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice…