Product Manager – Subscription Systems

Responsibilities

• Lead the development and optimization of products and capabilities that improve subscriber conversion and monetization.
• Collaborate with stakeholders across the organization to shape and execute the roadmap for subscription systems and platforms.
• Develop and enhance paywall technologies, including decisioning, targeting, messaging, and offer presentation capabilities.
• Lead experimentation programs and use customer insights, analytics, and testing to improve business outcomes and reduce friction for audiences.
• Collaborate with research, analytics, and business stakeholders to identify customer needs, evaluate competitive subscription offerings, and inform product strategy and prioritization.
• Partner with colleagues to develop audience segmentation and personalization capabilities that improve conversion and ultimately subscriber lifetime value.
• Work closely with engineering teams to define requirements and deliver scalable, reliable subscription platform capabilities, including entitlement and account management systems.
• Manage the product lifecycle from discovery and ideation through launch, optimization, and ongoing enhancement, ensuring subscription products deliver measurable value to both customers and the business.
• Develop and track success metrics to evaluate product performance and optimize subscription outcomes.
• Communicate product vision, priorities, performance, challenges, and opportunities to stakeholders across the organization.

• 3+ years of product management experience, including experience supporting subscription businesses, recurring revenue models, or digital commerce platforms.
• Hands‑on experience with subscription technologies, checkout and payment systems, entitlement platforms, identity management, or customer lifecycle solutions.
• Demonstrated understanding of subscription business models, including subscriber acquisition, conversion optimization, retention strategies, churn reduction, pricing, and customer lifetime value.
• Demonstrated success leading cross‑functional initiatives that drive targeted business outcomes.
• Strong analytical skills and experience using data, experimentation, and customer insights to inform product decisions and measure impact.
• Proven experience partnering with engineering teams to define requirements and deliver scalable platform capabilities.
• Comfortable discussing technical concepts such as APIs, platform architecture, identity management, experimentation frameworks, and integrations with third‑party subscription and payment technologies.
• Experience developing and optimizing conversion funnels, paywalls, pricing experiences or customer journey workflows.
• Excellent communication skills with the ability to translate technical and business concepts for diverse stakeholders.
• Comfortable operating in matrixed environments with multiple brands, priorities, and stakeholder groups.
• Experience using AI‑powered tools to accelerate product discovery, user research, requirements development, prototyping, and experimentation.
• Experience creating user flows, wireframes, prototypes, or product concepts using modern AI‑assisted design and prototyping tools.
• Familiarity with customer data platforms (CDPs), CRM systems, marketing automation tools, and subscription analytics platforms preferred.
• Background in media, publishing, SaaS, or other subscription‑based businesses preferred.