Intake & Front Desk Coordinator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

World Relief seeks an Intake & Front Desk Coordinator to serve as the first point of contact for immigrants and refugees seeking services. This role combines front office coordination with client intake and case management responsibilities, ensuring clients are welcomed, assessed, and connected to appropriate services within the organization and the broader community. This is a part‑time position that shares front desk responsibilities at the DuPage office with another staff member and typically provides front desk coverage one day per week.

The role also carries a part‑time‑appropriate intake caseload, ensuring a balanced workload while maintaining high‑quality client support and service delivery.

This is a part‑time position for 20 hours per week, Monday, Tuesday, and Friday.

• Greet and assist all clients in person and by phone, answering questions and directing them to appropriate staff or services.
• Facilitate intake scheduling and manage a shared office calendar, ensuring efficient appointment coordination.
• Maintain proper office opening and closing procedures.
• Coordinate incoming and outgoing communications, including mail and fax distribution.
• Provide English interpretation and translation as needed.
• Organize and maintain front office areas, including donation storage spaces.
• Train, supervise, and support interns or volunteers assisting with front desk duties.
• Collaborate closely with the Immigrant Legal Services Administrative Assistant and other team members.
• Provide backup coverage for front desk operations when needed.

• Conduct initial client intake by collecting demographic information, documentation, and assessing eligibility for services.
• Provide an overview of available programs and support clients in enrolling based on their needs.
• Schedule initial appointments with appropriate staff and follow up to ensure successful client connection.
• Document all client interactions through accurate and timely case notes and file maintenance.
• Make internal referrals to programs including case management, employment services, children & youth services, mental health counseling, ESL and Immigration Legal Services.
• Support clients with employment‑related needs such as job searching and applications.
• Connect clients to external community organizations for services not offered in‑house.
• Maintain and update a resource library of community partners and providers.
• Follow up on referrals to ensure clients successfully access recommended services.
• Build and maintain relationships with community agencies through outreach and meetings.
• Provide immediate assistance for urgent client…