Agent Contracting and Commissions Specialist

Agent Contracting and Commissions Specialist I - Peoria, Illinois

Full-time

The Agent Contracting and Commissions Specialist I executes clearly defined assigned elements of the agent contracting relationship to ensure compliance and a strong customer service experience for our distribution partners. The ACC Specialist I works under the supervision of ACC management and with assistance from more senior members of the ACC team. The ACC Specialist I’s typical focus is on onboarding, licensing, appointments, and data quality and does not independently calculate or approve commission payments.

• Review submitted agent onboarding documents to confirm accuracy and completeness
• Process agent onboarding and system setup (producer records, hierarchy/override relationships, payee setup)
• Validate licensing, appointments, and renewal status via NIPR/SIRCON and internal systems; update records accordingly
• Process agent applications in accordance with department standards
• Respond to agent inquiries and initiate agent correspondence regarding general administrative items and associated daily tasks
• Process state billings, renewals and agent of record arrangements
• Assist with compliance monitoring by reviewing and copying licenses, reconciling Company records with state insurance departments, processing necessary agent terminations and providing appropriate release letters as necessary to states
• Support agent transitions due to death including, but not limited to, performing necessary system updates
• Update internal systems as necessary including, but not limited to, agent appointments, renewals, or terminations as assigned
• Provide necessary information for ACC team members to process commission payments or resolve standard commission discrepancies; does not perform independent commission calculations or adjustments
• Provide general administrative assistance to the department to ensure timely processing of daily agent correspondence, agent appointments and/or contracting paperwork
• Conduct other duties as assigned

• Associate’s degree required, Bachelor’s degree strongly preferred (or Illinois Mutual approved equivalency for internal applicants)
• Strong initiative to complete tasks and provide proactive, critical thinking
• Ability to effectively prioritize and monitor work to achieve timely results
• Ability to maintain confidentiality and adhere to privacy standards
• Ability to learn systems processes and procedures quickly
• Flexible and adaptable to changes
• Highly motivated, organized and attentive to details
• Comfortable in a fast‑paced environment
• Ability to work successfully in a team environment
• Ability to work under pressure and remain focused
• Good problem‑solving skills
• Ability to communicate, both verbally and in writing, clearly
• Proficient computer skills including MS Word, MS Excel, MS Outlook PowerPoint and the Internet

• Accountability (1)
• Customer Focus (1)
• Integrity (1)
• Organizational Awareness (1)
• Teamwork (1)

$42,000 - $45,000

• Compressed 4 1/2-day work week (Half-Day Fridays)
• No monthly premium cost for employee medical, life and disability insurance coverage
• Paid time‑off accrual, including annual rollover; and paid holidays
• Competitive 401(k) plan with immediate vesting on Company contributions
• Discounted on‑site employee cafeteria
• On‑site exercise facility and company‑provided exercise time
• Tuition reimbursement and training incentives
• Access to voluntary dental and vision insurance coverage

Illinois Mutual is an equal opportunity employer.