Office Operations Manager

Company Description Citizens Building a Better Community (CBBC) is dedicated to building stronger communities by bringing together community resources, residents, contractors, and developers. The organization focuses on creating affordable home ownership and rental opportunities for low-to-moderate income families and individuals across the Chicagoland area. CBBC partners with minority-owned firms, many based in Chicago’s inner-city neighborhoods, and has a deep understanding of the social and economic challenges residents face.

Through education, job creation, and inclusive development, CBBC works to address long-standing disparities and revitalize communities historically affected by redlining and disinvestment. The organization is committed to empowering and uplifting citizens as the foundation of sustainable community development.

Role Description The Office Operations Manager is a full-time, on-site role based in the Greater Chicago Area. This position oversees the day-to-day operations of the office, including managing administrative workflows, coordinating schedules, and maintaining office systems, supplies, and equipment. The Office Operations Manager will supervise and support administrative staff, ensure efficient front-desk and reception processes, and help standardize procedures for records management, reporting, and internal communications.

The role includes coordinating meetings and events, liaising with vendors and service providers, and supporting finance and HR functions such as invoice processing, basic budgeting support, onboarding logistics, and compliance documentation. The Office Operations Manager will collaborate closely with leadership and program teams to ensure the office environment is organized, responsive, and aligned with CBBC’s mission-driven work.

Qualifications

• Demonstrated office operations and administration skills, including organizing workflows, managing calendars, and overseeing supplies and facilities.
• Experience with basic financial and HR administration, such as invoice tracking, expense reporting, onboarding coordination, and recordkeeping.
• Strong communication and interpersonal skills, with the ability to work effectively with staff, partners, residents, and external vendors.
• Proficiency with office productivity tools (e.g., Microsoft Office or Google Workspace) and comfort learning new software and systems.
• Proven ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, mission-driven environment.
• Experience supervising or coordinating the work of administrative or support staff is preferred.
• Familiarity with community development, housing, nonprofit operations, or related fields is a plus.
• High school diploma or equivalent required; associate or bachelor’s degree in Business Administration, Public Administration, Nonprofit Management, or a related field is preferred, or equivalent experience.
• Commitment to equity, inclusion, and CBBC’s mission to support and revitalize communities in the Greater Chicago Area.