Receptionist - Young Minds

Location: West Peoria

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Overview

This position is responsible for providing excellent customer service to visitors, patients, family members from the main lobby Information desk. The Receptionist projects a professional and friendly demeanor to all those entering the facility via the main lobby entrance. The incumbent handles sensitive and confidential information within the corporate guidelines. The position determines the degree of assistance required by patients, visitors, etc.

to include directions to patient rooms and/or departments in the Facility. Additional tasks include assisting vendors and the Purchasing Department, assisting courier services when they enter the building, assisting with Mail Room duties, answering information phone lines. This position is responsible for all fire alarms and overhead paging for the Young Minds Center Fire Alarm System. The Receptionist must be able to multitask and process excellent telephone and computer skills.

Overview

This position is responsible for providing excellent customer service to visitors, patients, family members from the main lobby Information desk. The Receptionist projects a professional and friendly demeanor to all those entering the facility via the main lobby entrance. The incumbent handles sensitive and confidential information within the corporate guidelines. The position determines the degree of assistance required by patients, visitors, etc.

to include directions to patient rooms and/or departments in the Facility. Additional tasks include assisting vendors and the Purchasing Department, assisting courier services when they enter the building, assisting with Mail Room duties, answering information phone lines. This position is responsible for all fire alarms and overhead paging for the Young Minds Center Fire Alarm System. The Receptionist must be able to multitask and process excellent telephone and computer skills.

Qualifications

Certification & Licensure Requirements

• This work may require travel between hospital locations and other locations of Trillium Place Upon Hire
• required to drive your own vehicle for business purposes. Upon Hire

Other Requirements

Required English Skills Basic reading skills Basic writing skills Basic oral skills HIPPA compliance Ability to handle stressful situations with visitors, patients, and caregivers Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor Computer Skills Basic computer knowledge:
Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within Windows OS and learning new applications.

Responsibilities

Displays professionalism in fulfilling job responsibilities

• Maintains an impeccable and professional appearance at all times
• Graciously greets and welcomes every patient, visitor and employee. Uses scripts where necessary
• Exhibits a friendly, outgoing, energetic demeanor. A can-do attitude.
• Displays an appropriate sense of urgency in response to visitor requests and / or complaints.
• Provides assistance as visitors exit their vehicle and provides assistance with wheel chair if needed.
• Monitors posted positions appearance, performs simple cleaning duties (litter p/u, dusting, minor spills) and reports extreme conditions to EVS.
• Monitors activities at and near by assigned posts.

Completes tasks accurately and thoroughly and in a timely manner.

• Shows self-initiative in performing all tasks and duties.
• Follows up and carries through on all work assignments.
• Develops and implements ways to enhance service to guests and staff.
• Uses time productively and efficiently.
• Performs assigned tasks accurately.
• Prepares and follows daily time schedule.
• Completes thorough and accurate client pick-up and arrival times.
• Maintains an understanding, maintains awareness of and enforces all policies related to positions such as Smoking and Parking Policies.
• Displays an appropriate sense of urgency to all guest requests and / or concerns.

Accepts the role of providing personal service tasks.

• Understands and accepts the role of providing service tasks.
• Responds in a timely manner to those who need assistance.
• Remains calm, thinks clearly and maintains control under pressure and in stressful situations.
• Offers assistance to all that enter or leave.
• Provides alert, helpful, efficient responses to phone callers.
• Provides direct service or helps make other arrangements.

Demonstrates effective interaction communication with people.

• Demonstrates excellent verbal communication and interpersonal skills
• Uses proper radio/phone communication techniques.
• Demonstrates strong communications skills.
• Greets patient/visitors/clients of the Medical Center determining their needs for assistance, directions, and escorts.
• Attends…