Administrative Operations Representative

Job Summary

Great American is currently seeking an Administrative Operations Representative in our Peoria, IL office. Employees in this role are expected to be on-site five days a week.

• Perform routine to moderately complex policy administration tasks within established production and quality guidelines.
• Order, prepare and/or update reports and legal notices (e.g., Notice of Cancellation, non‑renewal notice).
• Set up security requests to be approved or deleted.
• Upload (parse) documents for the underwriting department.
• Utilize computerized systems for research, tracking, information gathering and troubleshooting (Excel, Word, legacy systems, internal and third‑party vendor systems).
• Share or convey routine information via telephone, e‑mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and/or insureds while maintaining a professional demeanor.
• Act as a liaison with other departments and facilitate interdepartmental communication.
• Perform additional tasks such as support, photocopying, imaging, mail, data entry, and supply functions.
• Demonstrate working knowledge of policies and procedures, products, coverages and organization.
• Comply with company and regulatory guidelines.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• Proficiency with Microsoft Office Suite.
• Previous administrative or office experience preferred.

Salary Range: $40,000.00 – $48,000.00.

Benefits include medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement for full‑time employees. Eligible part‑time employees may receive paid time off, paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.

Great American Insurance Group is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.