Claim Operations Assistant

Job Title

Provides basic operational and customer service support for the claim department administration.

Provides basic operational support for department administration and examiners.

Accurately process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials, and company positions letters while adhering to claim department business rules and regulatory requirements.

Provides quality customer-service support to the Claim Department by performing claim intake, answering inquiries, recording accurate, thorough information, and resolving customer issues or routing callers to appropriate departments.

Prepares incoming correspondences for scanning into the image system in compliance with department business rules.

Scans and imports various documents to work queues and/or claim files, including policy documentation, physical and electronic media, websites, emails, and faxes.

Supports, maintains, and records transactions for multiple TPA programs.

Assists in maintaining electronic billing system.

Reviews, maintains, and distributes various reports and codes.

Assists in other projects as needed.

Typically requires a high school diploma

0+ years of related experience

[OR] equivalent level of education and experience

Good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with associates and outside customers.

Must be proficient with computers and able to readily adapt to software systems and applications.

Must be detail-oriented and practice good organizational skills.

Ability to follow procedures as outlined by management.

Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.

Ability to perform quality work while meeting processing deadlines.

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package  salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

$20.01 - $26.63

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Annual bonus plans

Employee stock ownership plan (ESOP)

401(k) — automatic 3% company contribution

Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Paid time off (PTO) and holidays

Paid volunteer time off (VTO) to support our communities

Parental and family care leave

Flexible & hybrid work arrangements

Fitness center discounts and free virtual fitness platform

Employee assistance program

Comprehensive medical, dental and vision benefits

Flexible spending and health savings accounts

2x base salary for group life and AD&D insurance

Voluntary life, critical illness, & accident insurance for purchase

Short-term and long-term disability benefits

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications.

Our personal and professional growth benefits include:

Training & certification opportunities

Tuition reimbursement

Education bonuses

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance…