Service Advisor - Peoria, Illinois

Automotive Service Advisor Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver’s license and a clean driving record, and a strong technical and customer service performance record.

They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

• Schedules service for customers either in person or by phone to ensure a prompt and accurate diagnosis of any problems.
• Follows up on the status of repairs to ensure the vehicle is ready when promised, informs customers in advance when a car cannot be ready at the promised time, and obtains authorization from customers when repair estimates are revised.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that all completed repairs have gone through quality control and/or a road test.
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB).
• Ensures all service level targets are met or exceeded.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required.
• Performs other duties as assigned.

• High school diploma or GED.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver’s license and clean driving record.
• Professional and dependable.
• Safety and customer service oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.

• Competitive Pay Based on Experience.
• Medical Benefits.
• Paid Vacation.
• Holidays.
• Professional Workplace.
• Non-Smoking Workplace.
• Drug Free Workplace.
• Opportunity for Advancement.
• Direct Deposit.
• 401(k) with Company Match.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

We are an Equal Opportunity Employer and a drug free workplace.