Senior Consultant, Human ; HX Assessment

Overview

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. Our work helps clients understand and meet the needs of their key stakeholders by combining technology, data, and expertise to pinpoint opportunities and accelerate improvement efforts. We serve clients around the globe in every industry to improve the Human Experiences at the heart of their business.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that earns us trusted advisor status among the world’s most recognized brands. We offer a path of learning and continuous improvement, with team efforts charting the course for corporate success.

Our Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values
To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:
  Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:
  Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:
  Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:
  We challenge the status quo with creativity and innovation as our true north.
• Better together:
  We check our egos at the door. We work together, so we win together.

Our consulting team is made up of industry leaders with deep expertise in nursing, patient experience, operations and healthcare leadership. We work with clients to address their biggest challenges by delivering customized action plans based on data-driven insights. Our strategic consultants lead with their experience in healthcare and technology, investing in clients' long-term goals to advance their business while improving performance.

The team delivers against organizational priorities by quickly defining and aligning priorities, gathering and analyzing data, and providing strategic recommendations and a partnership plan for execution. Press Ganey’s strategic partnership helps establish system-wide alignment required to deliver sustained improvement.

The Senior Consultant coordinates and leads project teams of internal consultants, advisors, and growth professionals, overseeing the delivery of traditional and transformational human experience consulting, strategic support, and projects across multiple clients. Responsibilities include management of interdisciplinary teams, design of statistical, financial and operational analyses, quality control, development and presentation of client deliverables, management of existing client relationships, industry research, and expansion of business.

Provides expertise and analysis with an active role in executive interviews; responsible for creating and supporting executive summary content formation; and supports strategic roadmap based on client priorities. Ensures successful collaborations with core client account teams and/or internal business units to transition strategic recommendations into actionable improvement plans for ongoing client relationships. Responsible for contributing and leading strategic internal innovation and collaborative projects to design, deliver and improve enterprise capabilities to meet and exceed perceived value with clients.

Engagement Management and Delivery

• Manage and deliver defined scope of engagement plan including oversight of related activities, timelines, staff scheduling, deliverables and outcomes.
• Apply strong analytical and critical thinking skills to demonstrate the value of our solution to clients and prospective clients.
• Lead and focus team efforts in data gathering and analysis, data interpretation, process design, and developing solutions to difficult or complex client situations to ensure goals and objectives are…