Workforce Management Analyst

** Responsibilities
* * Interpret forecasting plans to provide capacity planning and interval staffing requirements to meet forecasted volume and achieve expected service level goals, leveraging WFM software

Partner with global Workforce Management peers to identify opportunities for workforce optimization, process improvement, and consistent best practices across regions and teams.

Support and maintain workforce management and telephony systems (e.g., Calabrio, Vonage), ensuring data accuracy, configuration integrity, and reliable outputs for planning and reporting.

Perform other duties as assigned to support evolving business and operational needs.
** Minimum Qualifications
** 3 years of experience in Workforce Management, operations analytics, or a related analytical role supporting service or operations teams.

Strong analytical skills with demonstrated ability to interpret data, identify trends, and translate findings into actionable recommendations.

Advanced proficiency in Microsoft Excel, including complex formulas, data manipulation, and analysis.

Experience working with workforce management, telephony, or operational systems; familiarity with tools such as Calabrio preferred. Ability to manage multiple priorities in a fast-paced, operational environment and make timely, data-informed decisions.

Strong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders. Familiarity with CRM platforms (e.g., Salesforce) and integrating operational data across systems.

Ability to work during U.S. dayside delayed hours (~11:00 AM–7:00 PM CST) to support global operations, including APAC.
** Preferred Qualifications
** Experience supporting workforce planning, scheduling, or performance analysis in a SaaS, technology, or subscription-based business. The expected salary range for this role is between following values:

We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.
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