Manager, Data; Service Events & Insights

Job Description

Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team that cares not just about the work we do – but also about each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don’t just talk about progress and innovation – we make it happen with our customers, where we work and live. Together, we are building a better world for everyone.

Technology, Digital and Data

PSLD is one of the most innovative divisions within Caterpillar. It handles Aftermarket Parts Distribution, Integrated Logistics, and Global Services supporting Caterpillar dealers and customers. Our teams leverage digital capabilities, technology, and operational excellence.

Manager, Data – Service Events & Insights

The Global Service organization within PSLD provides world‑class support to Cat® dealers across the globe. As Manager, Data – Service Events & Insights, you will play a critical role in accelerating transformational initiatives across the enterprise, stewarding analysis, inspection, and service response data to facilitate quality insights by:

• Working with distribution, digital and industry partners to define, standardize, and improve dealer Work Order data quality.
• Leveraging machine learning and artificial intelligence to interpolate labor trends, parts replacement percentages, maintenance, and repair data to enhance dealer resource planning.
• Refining and governing the use of the Service Maintenance Control System (SMCS) to standardize authoring and optimize execution of dealer service events.

• Location:
  
  Peoria, IL (United States)
• Required Travel:
  Up to 10% (Domestic & International)
• Relocation Assistance Offered:
  None
• US Work Sponsorship Offered:
  None

• Provide strategic leadership, direction, and methodology for analysis, structure, and storage of global dealer service data.
• Oversee the creation, enhancement, and stewardship of all elements of the Service Events Domain.
• Provide deep subject‑matter expertise for delivery of organizational projects & goals directly aligned with the business needs of industry partners, distribution teams, and dealers.

• Education:
  
  4‑year college degree in Business, Data Science, Engineering, Mathematics, or related field.
• Process Management:
  Knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing processes.
• Communicating Complex Concepts:
  Knowledge of effective presentation tools and techniques; ability to summarize and simplify complex technical concepts for diverse audiences.
• Database Structures:
  Knowledge of database structures; ability to organize and store data in specific data structures.
• Information Management:
  Knowledge of information architecture and management methodology; ability to collect, manage, and distribute information to enhance operational efficiency.
• Repository Tools:
  Knowledge of metadata and information repository tools; ability to apply appropriate tools and techniques to manage metadata.

Through it all, we are one team – creating and delivering world‑class components and solutions superior to the competition. Learn more about the Caterpillar Experience
.

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Compensation and benefits vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance, and experience. Salary is only one component of total compensation at Caterpillar.

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part‑time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require sponsorship. For global job opportunities, visit our website at

February 18, 2026 – March 4, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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