Manager Customer Services; SOS Growth Manager

Job Summary

Career Area:
Product Support. The role of S
• O•S Services Growth Manager in the Product Support and Logistics Division (PSLD) focuses on driving strategic growth and adoption of Caterpillar’s S
• O•S Fluid Sampling Services to enable Condition Monitoring.

Location:

Peoria, IL (United States). Required Travel:
Up to 20% (Domestic & International). Relocation Assistance:
None. US Work Sponsorship:
None.

• Drive SOS sample growth through targeted, data-driven initiatives aligned with Condition Monitoring.
• Partner with industry teams and dealers to identify growth opportunities and expand SOS adoption.
• Enable digitally integrated recommendations by advancing the integration of S
  • O•S insights with condition monitoring, digital tools, and commercial offerings.
• Lead management of S
  • O•S corporate account customers by ensuring aligned processes, consistent service delivery, and coordinated engagement to support customers.
• Define and communicate a clear S
  • O•S value story for internal partners, dealers and customers.
• Strengthen customer experience by aligning solutions with customer needs and expectations.
• Build and maintain strong relationships with dealers and internal partners to drive alignment and results.
• Monitor performance metrics and adjust strategies to improve outcomes and maximize impact.
• Provide leadership and direction to ensure coordinated execution of growth and communication plans.

• Education:
  
  Bachelor’s degree.
• Customer Focus:
  Knowledge of customer needs and ability to create tailored solutions.
• Service Excellence:
  Ability to meet customer expectations.
• Relationship Management:
  Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Decision Making & Critical Thinking:
  Ability to analyze situations and reach productive decisions.
• Effective Communications:
  Ability to transmit, receive, and interpret ideas and information effectively.
• Problem Solving:
  Ability to recognize, anticipate, and resolve organizational or process problems.
• Data Gathering & Analysis:
  Ability to gather and synthesize data from stakeholders and sources objectively.

Summary Pay Range: $ - $. Compensation and benefits may vary based on location, role, and experience.

Benefits include:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees.

Work arrangement:
This position requires working onsite five days a week. Visa Sponsorship is not available for this position.

Posting Dates:
May 15, 2026 - May 29, 2026.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.