Sr. Customer Success Manager, Search & Staffing - Talent Solutions

Linked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.

Join us to transform the way the world works.

The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

This role will be based in either New York, Chicago, Omaha, or San Francisco.

The Sr. Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure Linked In Customers achieve a significant return on investment and drive business success with their Linked In investment.

• Serving as a Customer Champion and Advocate
• Helping Customers realize value from their investment
• Partnering on customer retention and expansion
• Ensuring effective user and product onboarding and engagement on Linked In products and solutions
• Advance personal journey with Diversity, Inclusion, and Belonging as a top priority for Linked In and many customers
• Partner with sales counterparts on prioritized customers to drive adoption, enhance success, and mitigate churn risk
• Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities
• Utilize client usage and industry metrics to derive insights and drive greater customer engagement and adoption
• Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options
• Track and record customer activity in a timely manner in systems of record (i.e., Dynamics)
• Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive success
• Maintain a deep understanding of Linked In products to guide customers on best practice
• Interpret customer insights to drive change in product and act as voice of customer to Linked In Product teams
• Expedite technical and purchase‑related escalations
• Minimum travel may be required
• Accountable for the success of the partnership as measured through depth, frequency, and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified

• 5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

• Experience in recruiting, applicable talent experience, learning, e‑Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness
• Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Fundamental organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
• Fundamental understanding of Sales concepts and Software as a Service
• Bachelor's degree or equivalent practical experience

• Customer Success
• Account Management
• Project Management

Linked In is committed to fair and equitable compensation practices.

The pay range for this role is $93,000 to $150,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus,…