Process Analyst – Business Process Excellence & Technology

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

We focus on building modern, efficient, and robust corporate frameworks that empower our sellers. By standardizing infrastructure and optimizing cross‑functional workflows, our team provides the operational foundation required to support critical ecosystems worldwide.

As a Business Process Analyst within our Global Sales Operations organization, you will own the high‑impact mapping and optimization of cross‑functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on critical operational changes and standardizing procedures prior to technical development. Operating at the intersection of business strategy and technical enablement, you will partner closely with Sales Operations, IT, Product, Finance, and other business leaders to evaluate, redesign, and automate processes that improve operational efficiency and customer experience.

• Lead end‑to‑end process discovery, mapping, documentation, and optimization.
• Develop enterprise process maps and Standard Operating Procedures (SOPs).
• Identify process gaps, bottlenecks, risks, and improvement opportunities.
• Establish process governance and standards.

• Facilitate process workshops with business stakeholders.
• Partner with Sales, Customer Success, Finance, Product, Marketing, and Engineering.
• Translate operational needs into scalable business solutions.

• Drive Lean and continuous improvement initiatives.
• Develop KPIs and SLAs to measure process performance.
• Perform root cause analysis and implement corrective actions.
• Partner with IT to automate business processes using enterprise technologies.

• Support Salesforce and enterprise application improvements.
• Evaluate AI, workflow automation, and digital technologies.
• Collaborate on system implementations, integrations, and enhancements.

• CRM experience.
• Experience with enterprise technology implementations.
• Excellent analytical, communication, and stakeholder management skills.

• Reduced process cycle times.
• Increased automation and efficiency.
• Improved process standardization and compliance.
• Successful technology‑enabled business transformation.

• Bachelor's degree & 5+ years of experience in business process management, business analysis, or operational transformation.
• Visio, Lucidchart, or similar Business Process Management (BPM) tools.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Under 10%

Experienced Referral Payment Plan:
No

Base Salary Range: $90,000 - $100,000 USD

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401(k) with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorola to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Learn more at  If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.