Senior Analyst, o9 Demand Capabilities

Responsibilities

• Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed
• Evaluate how the recommended enhancements are expected to impact KPIs
• Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment
• Develop and deliver change management plans for new o9 feature releases
• Coordinate end-user enablement, including training schedules, training materials, hyper‑care support, and desk‑side pairing
• Perform post‑production validation for new releases; collect and synthesize user feedback through quarterly surveys
• Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap
• Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams
• Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews)
• Recommend release timing and sequencing for promoting new functionality into the o9 production environment
• Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths
• Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current
• Partner with Modelling SMEs during testing to validate functionality and solution performance as required

• Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field
• 2+ years of experience in a demand planning and/or forecasting role
• Demonstrated ability to manage cross‑functional relationships with internal and external stakeholders
• Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)
• Experience in a large‑scale Food & Beverage (CPG) manufacturing environment (Preferred)
• Experience with o9 Demand Planning (or similar forecasting/planning platforms) (Preferred)
• Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories) (Preferred)
• Experience providing day‑to‑day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination) (Preferred)