Director, Partner Operations

About insightsoftware

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from more than 32,000 organizations to make timely and intelligent decisions across Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics.

The Director, Global Partner Operations is a senior operational leader who scales the infrastructure that powers insightsoftware’s global partner ecosystem. The role owns the design, governance, and execution of partner programs across multiple product lines, partner types, and geographies, and leads a team of operations specialists serving as the operational bridge between Alliances & Partnerships and cross‑functional stakeholders in Sales, Marketing, Finance, Rev Ops, IT, and Product.

• Partner Program Ownership
  • Own the strategy and execution of the global partner program—tier design, qualification criteria, benefits, and incentive frameworks across reseller, referral, GSI, and hyperscaler partner types.
  • Define and govern deal registration, MDF, co‑sell rules, and discount tier structures with Sales and Finance.
  • Drive program consistency across a multi‑brand portfolio so partner experience is coherent regardless of which product line a partner engages with.
  • Lead partner program integration for acquisitions—onboarding acquired partner bases, harmonizing tiers, and reconciling tool environments.
• Partner Technology & Systems
  • Own the partner tech stack end‑to‑end:
    Impartner, Salesforce partner structures, and integrations with Net Suite, Workday, and Highspot.
  • Partner with IT, Sales, and Rev Ops to maintain reliable data flows between partner systems and core CRM/ERP infrastructure.
  • Maintain the integrity and accuracy of partner data—segmentation, tier classification, duplicate resolution, and enrichment—as a continuous operational discipline.
  • Define and lead system enhancement initiatives that improve productivity for partners and channel managers.
• Partner Portal
  • Manage and evolve the partner portal as the primary self‑serve destination for partner resources, deal management, and program information.
  • Coordinate with Partner Enablement, Marketing, Product, and Solutions Engineering to keep partners informed of launches, promotions, and updates.
• Reporting & Analytics
  • Build executive‑facing dashboards tracking partner pipeline contribution, program ROI, activation rates, and operational health.
  • Define the metrics framework for partner program performance and surface insights to VP‑level and above stakeholders.
  • Use data to identify gaps in partner coverage or engagement and develop targeted responses.
• Team Leadership & Cross‑Functional Alignment
  • Lead and develop a team of partner operations specialists across portal management, IT integrations, data quality, and partner satisfaction.
  • Drive cross‑functional alignment across Partner Marketing, Sales, SE, Finance, IT, Product, Professional Services, Rev Ops, and Partner Success.
  • Represent partner operations in go‑to‑market planning cycles and support partner‑facing events, including SKOs, Partner Advisory Boards, and strategic QBRs.

• Operational discipline and high‑quality outcomes in a fast‑paced environment.
• Strategic clarity, translating ambiguous goals into structured programs with clear ownership and measurable results.
• Growth mindset, continuously improving program design and team capability.
• Builder’s instinct, creating structure where none exists and scaling existing programs.
• Strong communication skills, credible with both operational teams and executive audiences.

• Bachelor’s degree in Business, Marketing, or a related field.
• 10+ years of channel program, partner operations, or indirect sales operations experience in B2B software or SaaS.
• Demonstrated experience owning partner program design—tiers, benefits, incentives, deal registration, and co‑sell motions.
• Hands‑on experience with partner technology platforms (Impartner, Salesforce PRM, Partner Tap, Pardot, PowerBI, or equivalent).
• Strong analytical capability: build…