Senior Onboarding Specialist, Slack

Responsibilities

• Welcome and Onboard Strategic Customers.
• Accelerate Adoption at Scale.
• Lead Complex Migrations.
• Champion Best Practices and Elevate the Team.
• Be a Slack subject matter expert.
• Serve as the primary onboarding partner for strategic and complex Slack accounts post-sale.
• Lead virtual 1:1 and group sessions to educate customers on key features.
• Use consultative skills to uncover business objectives and build customized Success Paths.
• Handle complex, escalated situations with professionalism.
• Mentor and support peer Onboarding Specialists.
• Contribute to the development of onboarding methodology, playbooks, and internal tooling.
• Build and maintain strong relationships with internal stakeholders.
• Actively contribute to the Customer Success knowledge base.

• 6+ years of experience helping customers get real business value from technology.
• A strong track record of leading complex, high-stakes customer engagements.
• Demonstrated ability to manage executive relationships and influence stakeholders at all levels independently.
• Experience mentoring or coaching teammates and contributing to team-level knowledge sharing.
• A consultative mindset.
• Strong relationship‑building skills.
• The ability to work independently, navigate ambiguity, and make sound judgment calls under pressure.
• Technical fluency with software solutions and the ability to pick up new tools quickly.
• Solid understanding of object‑oriented languages (Java, JavaScript, Node.js, Python, or SQL).
• Experience with Slack or Salesforce products.
• Slack or Salesforce Admin/Consultant certifications (strongly preferred).