Product Delivery Consultant

• Partner on complex cross-enterprise implementations of new products or product enhancements
• Support implementations critical to account retention, market relevancy, and legislative and regulatory initiatives
• Serve as a resource within the Product Implementation Team
• Collaborate with business and technology partners from business case analysis through implementation following the SDLC
• Build a deep understanding of business case scope and member impact
• Drive business case decomposition
• Handle time-sensitive and critical escalations
• Drive planning, requirements gathering, and cost/resource estimate breakdowns
• Create deliverables and presentations supporting team understanding and implementation efforts
• Proactively communicate with stakeholders
• Raise and mitigate risks and issues
• Outline, create solutions, and deliver overall product implementations
• Monitor compliance with industry and HCSC standards and processes
• Improve efficiencies, processes, and documentation

• Bachelor's degree and 2 years of experience in business analysis, system implementation or project management OR 6 years of experience in business analysis, system implementation, or project management
• Comfortable with change and working in a flexible and dynamic work environment
• Clear and concise written, presentation, verbal and interpersonal communication skills
• Experience working across various departments and management levels, handling sensitive or difficult situations
• Experience developing and delivering formal training to internal and external customers
• Organizational skills and attention to detail
• Experience working independently and in group settings and responding to rapidly changing priorities
• Experience identifying risks and issues and creating mitigation strategies
• Initiative in driving results, asking astute questions, proactively reaching out to stakeholders, and meeting deadlines
• Analytical skills and experience applying business knowledge to solve problems

Demonstrates expertise in business analysis, system implementation, and project management, with a strong focus on stakeholder communication, risk management, and compliance with industry standards. Proven ability to drive product implementations and improve processes while adapting to changing priorities.

• Business Analysis
• System Implementation
• Project Management
• Risk Management
• Stakeholder Communication

• Business Case Analysis
• Requirements Gathering
• Cost/Resource Estimation
• SDLC
• Compliance Monitoring
• Process Improvement
• Documentation
• Training Development

• Clear Communication
• Organizational Skills
• Attention to Detail
• Initiative
• Problem Solving

• Bachelor's Degree

• Cross-Enterprise Implementations
• Account Retention
• Legislative Initiatives
• Regulatory Initiatives
• HCSC Standards