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Customer Success Mgr./ CSM

Card Services Operations Leader

Job in Peoria, Peoria County, Illinois, 61639, USA
Listing for: CEFCU
Full Time position
Listed on 2026-02-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A credit union in Peoria, Illinois is seeking a manager for their Tier 2 member service team. This role involves directing staff dedicated to resolving member service issues, particularly regarding credit and debit card transactions. The ideal candidate should have 4-6 years of experience leading a call center team, strong analytical and communication skills, and an associate's degree or higher in a related field.

This position aims to enhance the quality of member experiences and improve internal procedures.
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