Travel Counselor, Customer Service Rep

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

• 5 years of Sabre GDS experience
• Travel experience should include corporation, international experience. If the candidate’s experience is only in ticket counter or leisure travel, the client is not interested in that candidate.

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

• Five consecutive working days with two consecutive days off (single weekend off rotation).
• Shifts fall between 12:00 PM – 12:00 AM EST, including examples such as:
• 2:00 PM – 10:00 PM EST
• 3:00 PM – 11:00 PM EST
• 8:00 PM – 4:00 AM EST
• 2:00 AM – 12:00 PM EST
• Availability for 2nd and 3rd shift is required.
• Weekend availability (Saturday and Sunday) is required. Specific weekend coverage details will be discussed during the interview process.
• Candidates who are unable to work weekends should not apply.

• Internet only, no phone line is needed (GBT uses a VoIP product that works over your internet for making and receiving phone calls)
• Speed at least 10 m download × 2 m upload; please ask for the provider’s "starter" speed. It usually meets the requirement. If it doesn’t, please ask for their first package that meets both the download and upload requirements.
• Cable, DSL or Fiber connection to residence (no fixed wireless, satellite or cell based services)
• Ethernet Connection required. Your GBT applications do not work properly using Wi‑Fi. You must be able to connect directly to your modem.
• DHCP (not static IP)
• Equipment provided:
  Computer base, dual monitors, wireless keyboard & Mouse, wired headset, yubikey nano.
• Work Environment:
  Please ensure the resource has a dedicated, quiet workspace to allow them to have minimal interruptions. This is a client facing role which means they must be fully dedicated while on shift.

• $30/hr (W2)