Customer Care Specialist

Customer Care Specialist – Peoria Heights, IL

Department: Customer Service

Starting Wage: $20/hour

Training

Schedule:

Monday – Friday; 8:45am – 5:15pm

Regular Schedule
: 5 days, 8:45am - 5:15pm, at least one weekend day required

In-Person, Full-Time

Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service

Sherman's:
Proudly Not Normal Since '76 (and Counting!)

Forget everything you think you know about retail. Back in '76, while the world was doing its thing, Sharon Sherman was busy building something different – a side hustle selling clocks and gifts with a whole lot of heart. Fast forward nearly half a century, and Sherman's has blossomed into four locations packed with home appliances, furniture, and mattresses.

Show Concern. Have Fun. Be Helpful. Demonstrate Integrity. Show Ambition. Develop Relationships. These aren't just words on a wall; they're the fuel that keeps us going.

You're not looking for just any customer service, call center job.

You want to be part of something real, something positive, where "dreading Monday" isn't in your vocabulary.

You're excited to help people and work alongside genuinely awesome folks every single day.

You'll be the first point of contact for our customers, helping them resolve issues, find information, and ensure their homes run smoothly. This isn't just about answering calls; it's about making a real difference in people's lives with every interaction.

Let's be real: "customer service" can sound a bit... well, daunting. But here at Sherman's, we're flipping the script. We believe customer service can be, dare we say, fun! We do it by supporting each other, growing together, and embracing our authentic selves every single day.

• We're Goofy (and Proud of It!) - We're a bunch of passionate people who love helping others (and tacos, dogs, breakfast pizza, and more!). Our Core Values aren't just words on a wall; they're how we live and breathe, bringing our full, authentic selves to work every day.
• We Work Better Together - It's easy to enjoy working with people you genuinely like! While you'll be on the phone helping customers individually, our "bullpen" is buzzing with quick questions, shared laughs, and department managers just close enough for a playful rubber chicken toss (but far enough for plotting lighthearted pranks).
• We Ask All the Questions – "How would you have handled this?" "Ever seen this before?" "Is it Taco Tuesday yet?" (You know, the truly essential questions!). We foster a culture of shared knowledge where no question is a bad question. We're here to help you succeed, whether it's navigating a tricky customer issue or ensuring we ordered enough churros.
• We Empower Each Other – We want you to feel confident and capable tackling anything that comes your way. That means comprehensive training, constructive feedback, and plenty of grace. Mistakes happen, but we see them as opportunities to learn and grow together. Get ready for our beloved acronyms, color-coded spreadsheets, sticky notes, and the occasional song and dance during training!

• Deliver Awesome Customer Service: You'll be the friendly voice answering calls, solving problems, and giving customers accurate info about our products and services.
• Be a Problem Solver: Listen carefully to customer concerns, find effective solutions, and make sure repairs go smoothly.
• Team Up for Success: Collaborate with your awesome colleagues to provide top-notch service and build great relationships with our customers.

In this role, you’ll play an important part in keeping our customers’ homes running smoothly. At Sherman's, great service means more than just fixing things – it’s about making people’s lives better.

Ready to join a supportive, caring team and make a difference?

Apply today!

Equal Opportunity Employer. Pre‑employment background check required.