Representative, RX Customer Service

Major Function

Answer incoming telephone inquiries from our customers in a timely, courteous and efficient manner.

Hourly Rate of Pay: $19.00/Hr.

Shift: 11:00 AM to 7:30 PM Monday through Friday

• Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests, and complaints.
• Accurately and efficiently input Rx orders into Rx data entry software.
• Ensure that orders are entered into the system accurately to meet customer service goals and deadlines.
• Professionally communicate with internal and external customers regarding order status, billing information, shipping, and tracking of orders for accounts.
• Utilize Company training materials to gather information and execute Company policies and procedures.
• Back up the RX Redo/POF & Mail CSR.
• Perform all other work-related duties as requested or required.

Preferred

Education and Experience:

• High School graduate, with data entry experience and 1-3 years in customer service. Optical experience preferred.

Equivalent

Experience:

• 4-5 years of customer service with data entry experience.

Skill Preferences:

• Strong organizational, problem-solving and logic skills.
• Excellent customer service skills.
• Attention to detail and accuracy.
• Pleasant personality.
• Team player.
• Typing – 35 w.p.m.
• Quick learner.

1st Shift (United States of America)

• Low Insurance Premiums on Medical, Dental, and Vision
• Flexible Spending Accounts
• Health Savings Accounts (with Company Match)
• Short Term and Long-Term Disability
• Voluntary Critical Illness, and Accident Coverages
• Tuition Reimbursement
• Paid Paternity and Maternity Leave
• Paid Time Off
• Paid Holidays
• Company Paid Life AD&D Insurance
• Voluntary Life & AD&D Insurance
• 401K Match
• Paid Bereavement
• Employee Assistance Program

These benefits apply to U.S. roles and may vary by state or country. Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.