Systems Specialist I​/II

Overview

Provides internal operations support to member-facing employees and evaluates service requests to identify operational improvements. Responsible for essential operational functions as assigned by the Payment Systems Manager.

Payment Systems Specialist I

Non-Exempt

• Maintain a thorough knowledge of credit union services, policies, procedures, and general operations practices.
• Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests. Provide support for all functions processed in the Payment Systems department.
• Answer member calls and provide assistance or direct the call to the appropriate department.
• Process and review daily ATM deposits and ATM terminal activity. Responsibilities include performing draft image repairs, monitoring incoming deposits, reviewing check hold exceptions, reversing fraudulent/invalid checks when necessary, and balancing the General Ledger.
• Process daily draft incle arings. Responsibilities include posting the draft file, performing draft image repairs, reviewing and posting draft exceptions, processing draft returns, and balancing the General Ledger.
• Process stop payment orders and statement/check copies requested through Online Banking, fax, or mail.
• Review and process daily check order exceptions. Contact applicable members with shipping discrepancies.
• Perform other duties as assigned by management.

• Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
• Less than 2 years Financial Services/customer service experience.
• Strong communication, analytical, research, and problem-solving skills.
• Moderate to advanced knowledge of credit union policy and procedures.
• Accuracy and attention to detail.
• Proficiency in Microsoft Office is desirable.

Our people are passionate about what they do, the products and services they promote, and the members they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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