Customer Service Representative

Job Description

Customer Service Representative 4, Peoria, IL. On‑site, 40 hrs/week, Monday‑Friday, 24‑month term. No overtime. Holidays and shutdowns are not paid. Pay range: $22‑$24.50 per hour.

• Approve resolution of customer service or billing complaints, including merchandise exchanges, refunds, and bill adjustments.
• Act as escalation point for clients and refer unresolved grievances to designated departments.
• Review, monitor, and audit records of customer interactions, recording details of inquiries, complaints, and actions taken.
• Assess validity of complaints by obtaining and examining all relevant information.
• Solicit sale of new or additional services or products.
• Add daily numbers and new cardholders to summaries, submit terminations, and add files to bank summaries.
• Answer emails about aged expenses and procurement card and travel card questions.
• Assist with leave of absences and send email communications to employees of all levels.
• Maintain an office environment, working on‑site five days per week.

• High school diploma or GED required; associate degree preferred.
• 8–10 years of customer service experience.
• Strong verbal and written communication skills, attention to detail, and customer‑service orientation.
• Ability to work independently, manage time, and document customer information accurately.
• Leadership and mentoring skills to provide support and performance feedback.
• Proficiency with Microsoft Office (Word, PowerPoint, Outlook, Excel) and V‑lookup.
• Experience with SAP Concur, credit‑card administration, and expense‑book reconciliation.
• Bookkeeping/accounting background is a plus.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.