LINDBERG Customer Service Representative

The overall objective of the department in which this position works is:

To be a lean, high performance, customer-driven department comprised of people of the highest integrity and quality. Provide professional and accurate service for Lindberg products.

$19.50

11:00 AM to 7:30 PM (Monday through Friday)

To answer incoming inquiries from our customers in a timely, courteous and efficient manner. In order of importance, the principle responsibilities and duties of this position are:

• Continually seek improvement in every aspect of the position. Perform better today than yesterday.
• Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer or sustaining the situation.
• Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed.
• Utilize Company training materials to gather information and execute Company policies and procedures.
• Successfully complete training to be familiar with Lindberg product as well customer service systems, processes and policies.
• Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.
• Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues.
• Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers.
• Consistently maintain performance that meet or exceed Lindberg standards in monitoring, adherence, and training.
• Remain open-minded and positive when taking suggestions from leadership.

• Project a professional image to our customers and Lindberg business partners.
• Perform other work related tasks as requested or required.

• Ability to communicate in a variety of business settings.
• Ability to repeatedly type data into a PC accurately.

• High School graduate, with data entry experience and 2-3 years in customer service. Typing speed of 35 wpm or greater.
• Optical experience preferred.

• 2-3 years of customer service with data entry experience. Typing speed of 35 wpm or greater.

• Strong organizational, problem-solving and logic skills
• Excellent customer service skills
• Attention to detail and accuracy
• Positivity
• Team Player
• Typing – 35 w.p.m.
• Quick Learner
• Ability to sit for long periods of time
• Interpersonal Skills
• Excellent written and verbal communication skills

1st Shift (United States of America)

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

• Low Insurance Premiums on Medical, Dental, and Vision
• Flexible Spending Accounts
• Health Savings Accounts (with Company Match)
• Short Term and Long-Term Disability
• Voluntary Critical Illness, and Accident Coverages
• Tuition Reimbursement
• Paid Paternity and Maternity Leave
• Paid Time Off
• Paid Holidays
• Company Paid Life AD&D Insurance
• Voluntary Life & AD&D Insurance
• 401K Match
• Paid Bereavement
• Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.