Customer Service Representative - Spot Buys

Customer Service Representative - Spot Buys

Peoria, IL, US

5 days ago Requisition

Salary Range: $25.00 To $33.00 Hourly

The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The candidate will communicate and coordinate with suppliers and Account Managers while providing quality customer service.

• Exhibit, recruit, and coach associates consistent with Core Behaviors
• Promote a culture of safety
• Respond appropriately and promptly to all customer and Account Manager incoming communications
• Analyze and assess customer needs completely and accurately with efficiency
• Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes per OS ticket and other BHID response time guidelines
• Process customer orders, Return Material Authorizations, Guaranteed Test Orders and purchase materials to fill customer orders
• Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders
• Identify and resolve root cause issues by working and communicating with responsible cross‑functional teams to minimize repetition of the original issue
• Develop a detailed working knowledge of Blackhawk policies, procedures and practices
• Maintain a deep understanding of the BHID systems (including P21, OS ticket, Crib Master, Autocrib, etc.), suppliers’ systems/websites and usage of those systems
• Perform all work in accordance with the company prescribed ISO processes and procedures, utilizing appropriate company systems
• Perform other duties as assigned

• Excellent written and verbal communication skills using phone, email and instant message
• Excellent critical thinking skills to analyze and solve problems
• Diligent and detail oriented
• Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines
• Proficient in basic computer operation and able to learn new software programs as a user
• Ability to learn and apply experience with vending platforms (Crib Master, Autocrib, etc.)
• Experience in the industrial field, B2B sales and/or customer service

• High school diploma or equivalent required
• Minimum of 1 year’s previous experience in customer service or inside sales preferred
• Experience in cutting tools, abrasives and MRO areas preferred
• Experience with Microsoft Office suite required

• Employees regularly required to speak and understand English, stand, walk, sit, use hands, handle or feel objects, tools or controls, reach with hands and arms; use computers and other equipment
• Employees frequently lift and/or move up to 50 pounds; specific vision abilities include close vision and the ability to clearly focus vision

• Wrist rest for keyboard and mouse pad

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD/D
• Supplemental life and AD/D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance
• Paid Time Off
• Holiday Paid Time Off
• Quarterly Wellness challenge with a chance to win money or prizes
• Tuition Reimbursement – after 1 year of employment

Black Hawk Industrial is an Equal Opportunity Employer

As part of our BHID policy, we require all potential employees to undergo pre‑employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.