Customer Service Specialist

Location:

7819 42nd St W, Rock Island, IL, 61201, United States

Base Pay: $20.00 / Hour

Job Category:
Customer Service

Employee Type: FT Non-Exempt

Required Degree:
High school

Contact Information:

• Name:
  Human Resources
• Phone:

Rock Island Auction Company (RIAC) is searching for a full-time Customer Service Specialist in Rock Island, Illinois. Deliver world‑class customer support as the first point of contact for buyers, collectors, and gun enthusiasts across the globe. Be the communication champion with prompt follow‑up, meticulous attention to detail, analytical thinking, and sound decision‑making.

This non‑exempt, full‑time position is 100% on‑site with a starting rate of $20.00/hour. Standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours as needed.

• Build and maintain long‑lasting professional relationships with buyers and collectors.
• Keep accurate records of customer interactions.
• Support and encourage teammates to achieve shared goals and objectives.
• Engage in active listening and problem solving with customers.

• Weekly pay
• Paid time off (PTO) and holidays
• Opportunities for advancement

• Serve as the first point of contact for customers via phone, email, live chat, and in‑person interactions.
• Assist customers with auction registrations, bidding inquiries, including ability to input bids, assist with payments, and general account support.
• Outbound calling for solicitation of bids and contacting clients.
• Process customer invoices and post-auction follow‑ups, ensuring timely payments and account updates.
• Create and update customer data within multiple in‑house databases.

• Ability to learn and apply ATF compliance and internal protocols.
• Consistently deliver world‑class customer support with professional image and conduct with all internal and external stakeholders.
• Effective professional written and verbal communication skills.
• Excellent organizational and time management skills.
• Maintain confidentiality and act with integrity.
• Intermediate proficiency with computers (including Microsoft Office) and office equipment.
• Basic math skills.
• Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

• High school diploma or equivalent required; associate’s degree in a related field preferred.
• Minimum one year of experience in customer service, administrative support, or a related role.
• Experience in auction services, retail, or high‑volume customer interaction environments is a plus.