OTC Analytics & Customer Relations Analyst
Job in
Peoria, Peoria County, Illinois, 61639, USA
Listed on 2026-07-16
Listing for:
Timken
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM, Client Relationship Manager -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Timken is seeking a Customer Relations Management Analyst to support US and global Customer Service within the OE Chain. The role emphasizes analytics, KPI governance, process improvement, and order‑to‑cash (OTC) support to enable exceptional customer experiences.
This position also serves as the primary account management contact for OE Chain customers, handling order management, forecasting support, issue resolution, and proactive communications to drive performance and growth.
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