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Senior Customer Experience & Issue Resolution Specialist

Job in Peoria, Peoria County, Illinois, 61601, USA
Listing for: Apple
Full Time position
Listed on 2026-07-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 23419 - 31684 USD Yearly USD 23419.00 31684.00 YEAR
Job Description & How to Apply Below

Apple in Springfield, USA, is seeking a Senior Customer Service Specialist for the EMEIA Retail online group. The role focuses on inbound income support and order management, handling customer issues from frontline service teams.

Ideal candidates communicate in German and English, bring strong written and verbal skills, and can resolve complex problems. This on-site position emphasizes attention to detail, adaptability, and teamwork in a fast-paced environment.

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Position Requirements
10+ Years work experience
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