Billing Solutions Specialist

Billing Solutions Specialist Skip to main content

We use cookies to make the safest and most effective website possible.#Billing Solutions Specialist page is loaded## Billing Solutions Specialist Apply locations:
Peoria, ILtime type:
Full time posted on:
Posted Yesterday job requisition :
R1764#
** About Us**### We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.### RLI is a Glassdoor Best Places to Work company with a strong, successful background.

For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.#
****** Position Purpose******### Under frequent supervision, the Billing Solutions Specialist I, supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, process return mail, and assists with payment posted and related administrative tasks.### #
********** Principal

Duties & Responsibilities *********** ### Assist in handling incoming calls and emails, responding and answering questions.* ### Process return mail and initiating research to determine correct addresses as needed.* ### Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.* ### Provide basic operational and customer support to insureds and agents.* ### Conduct effective communication via telephone and email with various internal or external channels.
* ### Assist in researching and developing appropriate answers to inquiries based on customer channel.* ### Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.### #
********** Education & Experience*********** ### Typically requires a high school diploma* ### 0+ years of related experience* ### [OR] equivalent level of education and experience* ### Bi-lingual preferred#
****** Knowledge, Skills, & Competencies******* ### Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.* ### Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.* ### Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
* ### Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.* ### Ability to provide excellent customer service support in a timely and friendly manner.* ### Detail oriented with good organizational skills.#
** Compensation Overview**### The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package  salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs.

The below range may be modified in the future.##
** Base Pay Range**$18.01 - $23.77#
** Total Rewards**### At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards…