Part-Time Customer Experience Associate

Part-Time Customer Experience Associate

Peoria, IL

Sam Leman Automotive Group

The Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963, we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years, we have built our reputation on exceptional customer service, strong community relationships, and a workplace culture that values growth and opportunity.

We are currently seeking a friendly, dependable, and customer-focused Part-Time Customer Experience Associate to join our team in Peoria.

This position plays an important role in creating a positive experience for our customers, both in person and over the phone. Responsibilities will include assisting customers at the front desk, answering incoming calls, scheduling appointments, following up with prospective customers, and supporting our sales team with customer communication.

This is a great opportunity for a college student or someone looking for a flexible part-time position in a professional, fast-paced environment.

• Greet customers and provide a friendly, welcoming first impression
• Answer and direct incoming phone calls
• Assist customers with general questions and appointment scheduling
• Respond to customer inquiries by phone, text, and email
• Follow up with customers who have expressed interest in purchasing a vehicle
• Make outbound calls to prospective and existing customers
• Assist the sales team with customer communication and follow-up
• Maintain accurate customer information and notes within our system
• Provide front desk coverage and general administrative support as needed
• Perform additional customer service duties as assigned

• Friendly, professional, and customer-focused
• Strong communication and interpersonal skills
• Comfortable speaking with customers both in person and over the phone
• Dependable, organized, and able to multitask
• Comfortable using computers and learning new systems
• Previous customer service, receptionist, sales support, or call center experience is helpful but not required

• Flexible part-time scheduling
• Professional and supportive work environment
• Opportunity to gain valuable customer service and business experience
• Opportunities for growth and advancement within the Sam Leman Automotive Group