Customer Support Specialist - Automotive​/EV

Job Description

Job Description

Customer Support Specialist
- Automotive / EV

Hybrid | Chicago, IL | $20-$24/hour | Full-Time

Do you enjoy helping customers, solving problems, and working with automotive or electric vehicle products?

Labelmaster is looking for a Customer Support Specialist to support customers purchasing specialized vehicle safety and compliance products. You'll work with customers, sales, operations, and logistics to ensure orders are processed accurately while delivering an outstanding customer experience.

This position is ideal for someone with customer service experience who enjoys learning technical products and working in a fast-paced environment.

• Assist customers by phone and email
• Process customer orders accurately
• Answer questions regarding products, pricing, and availability
• Help customers identify compatible products for specific vehicles
• Track and resolve customer issues
• Escalate complex inquiries when needed
• Work with Sales, Operations, Logistics, Marketing, and Product teams
• Maintain customer information in CRM
• Meet customer service and response time goals
• Support continuous improvement initiatives

• 1+ years of customer service experience
• Experience using CRM software
• Strong data entry and computer skills
• Microsoft Office experience
• Excellent communication skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment

• Automotive parts experience
• EV industry experience
• Order processing experience
• ERP or Dynamics 365 experience
• Product support experience
• Call center or customer support experience

• Hybrid work schedule
• Monday-Friday schedule
• Competitive hourly pay ($20-$24)
• Comprehensive benefits
• 401(k) with company match
• Paid holidays and PTO
• Stable, growing company
• Collaborative team environment

EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing

Pay Transparency Policy Statement
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.