On-Site Service Representative

• Service multiple customer locations along a designated Peoria route
• Manage customer inventory through the Keep Stock program
• Receive and stock purchased products at customer locations
• Scan inventory and maintain product stocking levels as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow routes defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with customer-facility safety and inspection requirements
• Engage customers to identify additional product needs and help create new orders
• Probe for customer needs and work with sales partners to expand Grainger offerings
• Support customers with MRO inventory-management solutions

• Full-time availability
• Ability to service multiple customer locations
• Ability to receive and stock products at designated customer locations
• Ability to scan inventory and maintain stocking levels
• Ability to follow routes defined by routing software tools and maintain route guides
• Ability to identify continuous improvement opportunities in productivity, process, and cycle time
• Ability to comply with facility safety and inspection requirements
• Customer service and customer problem-resolution skills
• Ability to engage customers to identify additional product needs
• Ability to probe for customer needs and work with sales partners to expand Grainger offerings

Demonstrates expertise in customer service and inventory management, with a focus on maintaining product stocking levels and resolving customer issues. Proficient in utilizing routing software tools to optimize service routes and identify continuous improvement opportunities.

• Customer Service Skills
• Inventory Management
• Routing Software Proficiency
• Continuous Improvement Identification
• Problem Resolution

• Inventory Scanning
• Product Stocking
• Customer Engagement
• Order Creation
• Safety Compliance

• Customer Loyalty Promotion
• Communication Skills

• MRO Inventory Management
• Customer Facility Safety
• Process Improvement
• Productivity Enhancement

• Routing Software
• Keep Stock Program