Front Desk Receptionist

Company Mission:
To be the premier employer for individuals with disabilities.

We are looking for a friendly and highly organized Front Desk Receptionist professional to join our team. In this role, you will be the first point of contact for our customers, ensuring a positive experience from the moment they arrive. You will manage inquiries, provide information, assist with bookings or transactions, and support day-to-day operations. Your excellent communication and multitasking skills will be essential to the smooth functioning of the front desk area.

• Greet customers and visitors in a professional and friendly manner upon arrival.
• Answer customer inquiries via phone, email, or in person, providing accurate information about services, products, and processes.
• Maintain a clean, organized, and welcoming front desk area.
• Assist customers with any issues, concerns, or requests in a timely manner, ensuring high levels of customer satisfaction.
• Collaborate with other departments to ensure smooth service delivery.
• Handle administrative tasks such as filing, data entry, and maintaining records.
• Monitor and respond to customer feedback, helping to resolve any issues.
• Assist with special projects or promotions as needed.
• Process customer orders and communicate with shipping in a timely manner.
• Monitor inventory levels for clients and notify them when certain products are low, for reordering purposes.
• Collaborate with other departments to resolve any issues or delays for orders and notify clients if any potential issues arise.
• Assist with uploading fulfillment orders into PPS systems.
• Assist with return processing of orders in PPS systems.
• Assist with entering production information into PPS systems and communicating with clients.
• Assist with entering scrap information into PPS systems and communicating with clients.
• Assist with hand-writing letters to clients.
• Other duties as assigned.

• Must be willing to work 40 hours per week.
• All work done primarily in an office environment.

• Previous experience in customer service or a front desk role required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Experience with basic office software and systems (Excel, MS Office).
• Positive attitude and a team player.
• Ability to work flexible hours, including evenings or weekends if required.

• High school diploma or equivalent.
• Additional qualifications in business or hospitality are a plus.

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• 403B - retirement plan
• Long Term Disability
• Hospital Indemnity
• Legal
• Accident Insurance
• Critical Illness
• Employer paid Life Insurance
• Employer paid Short Term Disability
• Bonus Opportunities