Field Service Engineer – Solar

Responsibilities

• Act as the technical authority on solar hardware, offering expert guidance to internal teams, contractors, and customers
• Train and mentor contractors on the proper installation, operation, and maintenance of solar products
• Develop, update, and manage technical documentation, including installation manuals, datasheets, and other technical documentation as required
• Provide timely and effective technical support to customers, addressing inquiries and resolving issues related to solar products
• Collaborate with third-party suppliers of electrical equipment to ensure compatibility and optimal performance of solar products
• Collect and analyze customer feedback and product performance data to contribute to continuous product improvement initiatives
• Stay current on industry trends, standards, and competitive product landscape to inform product development and support strategies

• 3+ years of experience in field service engineering for solar or related systems such as batteries
• Strong understanding of solar equipment, system design, and installation best practices
• Experience in solar and roofing is a plus
• Basic knowledge of solar and electrical code and compliance
• Proven experience in technical documentation and customer support
• Excellent communication and interpersonal skills, with the ability to present complex technical information clearly to diverse audiences
• Ability to work collaboratively with cross-functional teams and build strong relationships with contractors and suppliers
• Equally comfortable giving a presentation in an office or working with a crew on a jobsite
• Familiar and comfortable with safely working at heights
• Advanced analytical skills, and creativity in solving problems/trouble shooting
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to travel (25-50%)