Parts & Service Marketing Consultant

** Career Area:*
* Product Support

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* Job Description:

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* ** Your Work Shapes the World at Caterpillar Inc.*
* When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

** Your Work Shapes the World at Caterpillar Inc.*
* When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.  

Together, we are building a better world, so we can all enjoy living in it.

Our  
** Product Support and Logistics Division (PSLD)
** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a  
** Parts & Service Marketing Consultant** , you will serve as a subject matter expert (SME) responsible with providing consultation and guidance on global dealer facility layouts and space planning, where recommendations made contribute to increased dealer efficiency and parts throughout.

** Additional Information:*
* +  
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* Location:

** Peoria, IL (United States)

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** Required Travel:
** Up to 25% (Domestic & International)

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** Relocation Assistance Offered:
** None.

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** US Work Sponsorship Offered:
** None.

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* What You Will Do:

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* + Site consultancy and assistance may be required for both new (greenfield) & existing (brownfield) operations and include providing guidance on:

+ Property sizing, site building locations and space utilization

+ Workshop layouts and designs (Workshop examples:
Main Store and Branch Store General Shops, Rebuild Center / Specialization Shops and Hydraulics, Undercarriage and Paint shops)

+ Additional Responsibilities

+ Generate 2-D schematic phase dealer and customer AUTO CAD (Computer Aided Design) layouts when required or to update existing drawings when future facility requirements and design standards are impacted due to:

+ Additions to the product line or product technologies (Example - 3600s, electric drive powertrain)

+ When consulting with Service Operations / CRC specialists and dealers on specialized dealer facility layouts

+ Match Facility Planning's architectural questionnaires submitted by dealers to required /recommended facility layouts and designs

+ Maintain various sources of facility planning reference materials available to dealers, and Caterpillar employees

+ Collaboration with Caterpillar Industry specialists on customer site workshop facility planning geared toward supporting Caterpillar equipment fleets

** What You Have (Basic Requirements):*
* **-*
* ** Education Requirement:
** College degree or equivalent marketing/product experience (3-5 years)

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* ** Customer Focus:
** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

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* ** Service Excellence:
** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

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* ** Collaborating:
** Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

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* ** Consulting:
** Knowledge of…