Service Technician

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, pari-mutuel betting and 55 days of thoroughbred horse racing a year.

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The primary responsibilities of this position include, but are not limited to; servicing, repairing, cleaning, and maintaining Video Gaming Terminals (VGT), Redemption Terminals (RT), Amusement devices/equipment, Automatic Teller Machines (ATM), Marketing devices/equipment, and other associated equipment as required. Service technicians will interact with other Accel Entertainment employees and personnel at partner locations. These interactions will promote teamwork and a positive customer experience.

• Responds to service appointments in a timely matter in all types of weather and light conditions.
• Conducts wellness checks at locations to ensure Accel Entertainment equipment is clean and serviceable.
• Uses computer and cell phone applications to perform duties and complete administrative tasks.
• Cleans, inspects, tests, and troubleshoots VGTs, RTs, Amusements, Standalone ATMs, and Marketing equipment. Performs repairs, adjusts, and/or replaces parts as necessary to keep equipment operating in optimal condition.
• Communicates with Accel Entertainment employees and customers to ensure minimum equipment down time and an optimal customer experience.
• Replenishes cash cassettes and coins in RTs, ATMs, and change machines.
• Completes hand pays with cash when required.
• Safeguards company property by following company policies and standard operating procedures.
• Manage vehicle inventory to ensure commonly used parts and tools are available when needed.
• Able to interpret VGT pay lines and rules, and able to explain them to customers.
• Uses hand tools to perform adjustments and/or replace parts on VGTs, RT, Amusement equipment, and Standalone ATMs.
• Able to use wiring diagrams to aid in troubleshooting VGTs, RTs, Amusement equipment, and Standalone ATMs. Uses multimeters, outlet testers, and cable testers to test for continuity and voltage.
• Follows procedures for parts control and ordering replacement parts.
• Completes all necessary documentation for device entry and in-house logs.
• Delivers equipment, funds, and supplies between company locations to other company locations, and customer locations, or to other technicians as needed.
• Restocks amusement supplies as needed.
• Follows policies and procedures for maintaining company assigned vehicles.
• Follows all Accel and IGB policies and procedures.
• Works full shift in assigned service territory.
• Performs other duties as required.

• Experience in Slot machine, VGT, Amusement, ATM service or in a related technical field desired
• Ability to understand and follow written and verbal instructions.
• Minimum 21 years of age
• Must possess a valid driver’s license.
• Mechanically inclined individual preferred
• Some PC or networking skills desired
• Must be able to lift and/or move heavy objects.
• Must be willing to work rotating, on-call, weekend and evening shifts including holidays.
• Must be able to obtain a terminal handler license.
• Capable of working independently or as part of a team
• Has the flexibility and willingness to work in an environment with constantly changing priorities.

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